7 Days Return & Exchange Policy

At theNutrisense.ca, we want you to be 100% satisfied with your purchase. 7 Day Returns: we will accept unopened products up to 7 days of purchase. Some exceptions apply – please see below for a listing of these items. If you would like to make a return request, please email [email protected] with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

Exceptions

For safety and hygienic reasons, the following products cannot be returned or exchanged

  • Breast Pumps & Accessories
  • Nursing Bras
  • Bottles & Nipples
  • Nursing pads & Nursing Accessories
  • Teethers & Pacifiers
  • Skin Care Products
  • Special Order Items
  • Gift Cards
  • Clearance items
  • Foods

All Sale items, Clearance items, Special Orders, US and International purchases are FINAL SALE.

Exchanges

If you would like to make an exchange, please contact Customer Service.

Refunds & Credits of Online Purchases

We will issue a refund to your credit card for the full purchase price (including taxes) of any unopened items that you return within the returns 14 days. For returns by mail, please make sure to enter all of your information, including your email address. It can take up to 14 days to process the return when you return by mail and credit your account. We will notify you via email once your return has been processed. When returning online purchases by mail, please note that your financial institution will likely take approximately five business days to reflect any credits. Original shipping and handling costs are non-refundable. If you have any questions about your return, please contact Customer Service.

Returns can be mailed to

Unit 1050 - 4380 No 3 Road, Richmond, BC V6X 3L7, Canada