At this time IN STORE PICK UP is not available for online purchases.
If you would like to arrange an in-store pick up please call us at 604-284-1666 and a customer service representative will be happy to help you.
Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.
All in-stock items are shipped within 4-6 business days (Monday - Friday), due to higher than normal order volumes during sales shipping times may increase, and you will be notified of any delay. You will be emailed a tracking notification email once your order has shipped.
If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. If no shipping amount at all shows on your over-sized item (such as furniture. mattresses, bean bag chairs or a stroller/ car seat combo) a customer service representative will contact you via phone or email with the appropriate shipping amount. Our shipping partners will attempt to deliver orders twice. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempts, packages are held at their depots and then shipped back to the store. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser. Please note that all deliveries are shipped with "signature required".
All claims for damages/ defects must be submitted in writing to [email protected] within 48 hours of receiving the goods. Any order discrepancies need to be reported to [email protected] within 48 hours of receiving the goods.
As a thank you for shopping with BabySense Kids & Mom we are pleased to offer Free shipping for all online orders over $99 (before taxes). Orders that qualify for Free Shipping will be sent via standard service
**"Free Shipping" offer excludes clearance items, Overweight and oversized items etc. Free Shipping discount not applicable with returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders and not orders placed in store. NutriSense reserves the right to cancel and/ or not ship an order at any time.
Shipping charges are based on our shipping partner's locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.
Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.
These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:
US-bound shipments do not include brokerage fees and any duty or customs charges involved in cross-border shipping. Shipments to the US over a certain value may attract the attention of the local Customs office; this is out of of control and all charges accrued from this are the responsibility of the receiver.
We send all orders within North America via Canada Post Or U.S. postal services. For orders within Canada you can select Regular Parcel, Expedited service. Orders to the United States are shipped by Canada Post, Expedited Parcel USA, Small Packet Or U.S. postal services. All orders should be received within 3~7 business days via Canada Post or USPS Services. Free Shipping in BC on order over $99, Your order has to meet Canada Post size and weight requirements. Oversize items, such as Strollers, Car Seats, Furniture etc. will not qualify for free shipping.
Once your package has been shipped, a tracking number will be provided on your shipping Confirmation Email. Please contact our sales representatives at [email protected]. All packages can be tracked at HERE via Canada Post or USPS
For orders placed on weekends and the statutory holidays, please allow for additional time to process.
Orders shipped to China are sent using our private courier. All shipping options include a tracking number. Orders shipped by Private Courier can be tracked via the delivery provider’s website or on our website. All orders shipped to China will be delivered via door-to-door express services. To ensure proper delivery, please type the receiver's name, phone number, postal code and detailed street address in Chinese when ordering. Please contact us at (+1) 604-284-1666, we will be happy to answer any of your questions. Orders should be received within 3 to 7 business days.
All orders require 24 hours of processing time unless otherwise noted on the product page. Shipping times are made available during the checkout process.
For orders place on the weekends and the statutory holidays, please allow additional processing time.
International shipments can be sent via Canada Xpresspost and DHL express International.
With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.